How do I return an item?
Returning Products to Medical Disposables CorpMedical Disposables main goal is to provide our customers 100% satisfaction and products that provide solutions with solid results. We will make the effort to complete this mission and pledge to our customers but also following the procedure for returns.
All sales are final and drug and alcohol products are non-refundable due to the nature of these products. However, products may be returned for a full refund of the cost of the item excluding freight.
Products can be returned if:
Note: If a product has a missing part we will either mail the missing part or replace the product.
The product should be returned within 5 days of receipt, along with a copy of the original invoice. Medical Disposables will use tracking report provided by shipper and no international returns are allowed.
Once the returned product has been received, and once the credit or refund is issued, then an email confirmation will be sent.
A product cannot be refunded that has been used improperly or procedure for test confirmation (gc/ms or lc/ms) have not effectuated in the case of drug tests. In this case, all the manufacturer’s warranties will automatically expire.
A 20% restocking fee and return postage will apply when replacing a product that was not shipped in error, deemed defective, or has missing parts. The original shipping charges will not be refunded and must include a return authorization number.
Once the product has shipped order can not be cancelled and any returns with out a authorization number will be charged a 30% restock fee plus shipping costs paid by Medical Disposables Corp.
Do You Have Questions?
Call our office at 888-863-1112 during office hours M-F 8 am-5 pm EST for any questions about returning a product or go to the Contact Us section of our web page for more info.
At Medical Disposables, we understand the need for excellence in their customer service and also understand that procedures must be in place to provide a clear understanding of company policy to achieve this goal.